Job Title: Technical Account Manager Java
Experience: 12+ Years
Location: Indore
Team Size: 50+ Members
Technology: Java (Primary)
Role Summary
We are looking for a highly experienced Technical Account Manager (TAM) with strong Java technology background to lead large delivery teams and manage strategic client accounts. This role combines customer success, technical leadership, program/project management, and budget ownership, ensuring seamless delivery, client satisfaction, and long-term account growth.
Key Responsibilities
Customer Success & Client Handling
- Act as the primary point of contact for key client stakeholders.
- Own end-to-end customer success, ensuring SLA adherence and high client satisfaction.
- Drive regular governance calls, QBRs, and executive-level discussions.
- Handle escalations proactively and ensure timely resolution.
Technical Leadership (Java)
- Provide technical oversight and guidance on Java-based applications and platforms.
- Review architecture, design, code quality, and delivery standards.
- Work closely with architects and tech leads to ensure scalable and robust solutions.
- Support pre-sales, solution discussions, and technical proposals when required.
Team Management & Leadership
- Lead and manage 50+ member cross-functional teams (Developers, Leads, QA, Support).
- Drive performance management, mentoring, and capability building.
- Ensure optimal resource utilization and team productivity.
- Foster a culture of ownership, collaboration, and continuous improvement.
Project, Program & Delivery Management
- Oversee multiple projects/programs across accounts.
- Ensure delivery within scope, cost, quality, and timelines.
- Track milestones, risks, dependencies, and mitigation plans.
- Coordinate across internal teams, vendors, and stakeholders.
Budget & Financial Management
- Own account-level budgeting, forecasting, and cost optimization.
- Monitor revenue, margins, billing, and resource costs.
- Ensure financial discipline and profitability of the account.
Stakeholder & Client Coordination
- Collaborate with internal teams Engineering, QA, DevOps, Finance, HR.
- Ensure smooth onboarding, transition, and knowledge transfer.
- Align delivery outcomes with client business objectives.
Mandatory Skills & Qualifications
- 12+ years of overall IT experience with strong Java background.
- Proven experience as Technical Account Manager / Delivery Manager / Program Manager.
- Hands-on experience with Java, Spring, Microservices, REST APIs.
- Strong understanding of SDLC, Agile/Scrum, DevOps practices.
- Experience managing large teams (50+ resources).
- Excellent client-facing, communication, and stakeholder management skills.
- Strong expertise in budgeting, forecasting, and financial management.
- Experience handling multiple projects/programs simultaneously.
Good-to-Have Skills
- Exposure to cloud platforms (AWS/Azure/GCP).
- Experience in customer success frameworks.
- ITIL / PMP / SAFe / Agile certifications.
- Experience working with global clients.
Why You'll Love This Role
- Leadership ownership of large-scale teams and strategic accounts.
- Opportunity to blend technology, delivery, and customer success.
- High visibility role with direct impact on business growth.
- Stable location-based role in Indore with long-term career growth.
