Technical Account Manager - 3 (TAM)

About the Role

Are you passionate about solving complex technical challenges and driving customer success at scale

Exotel is looking for a highly driven and technically strong Technical Account Manager (TAM) to own and manage some of our most strategic, high-revenue, high-potential, and high-risk customer accounts.

As a TAM at Exotel, you'll be the technical owner and trusted advisor for enterprise customers, ensuring their success across our complete product portfolio - from contact center platforms and chatbots to AI-driven automation and voice solutions.

This role is high visibility, high impact, and high responsibility - perfect for someone who thrives in dynamic, cross-functional environments and loves working on mission-critical, revenue-driving deployments.

What You'll Do

Customer & Account Ownership

• Own the end-to-end technical relationship for assigned accounts.

• Drive solution adoption, technical solutioning, and ongoing customer success.

• Product & Solution Expertise

• Hands-on knowledge of Exotel's products: contact centers, chatbots, voicebots, Agent Assist, Lead Assist, AI-driven automation, and APIs.

• Design end-to-end solutions and guide customers on architecture, integrations, and best practices.

• Setup and Network Architecture Expertise

• Lead solution architecture and deployment, including API integrations, network, and telephony setup.

• Advise on call flows, CRM integrations, data flows, and automation design.

• Ensure solutions meet performance, reliability, and scalability requirements.

• Cross-Functional Collaboration

• Partner with Product, Engineering, Network, Sales, and Support teams.

• Be the technical voice of the customer internally, driving prioritization of enhancements and fixes.

Revenue & Growth Enablement

• Identify opportunities for increased adoption, upsell, and cross-sell.

• Support Sales during technical discussions, renewals, and solutioning.

What We're Looking For

• 4-8 years in a CX, Solution Engineer, or Customer Success Engineer role. Hands-on experience with contact center platforms, voice/messaging solutions, and API integrations.

• Knowledge of chatbot/voicebot platforms and AI-driven CX tools.

• Strong understanding of network architecture, telecom concepts, call routing, and contact center operations.

• Excellent problem-solving, communication, and stakeholder management

skills.

Preferred

• Experience with enterprise or high-revenue accounts.

• Exposure to AI or automation solutions in CX or support contexts.

Why This Role Is Exciting

• Full ownership of Exotel's product portfolio and high-value accounts.

• Work on complex, enterprise-scale deployments across voice, AI, and automation.

• Collaborate with leadership, engineering, and product teams on high-impact initiatives.

• High visibility role with direct influence on customer success and business outcomes.

Important Note

This is a high-ownership, high-responsibility role. Only apply if you are passionate about technical problem-solving, enterprise deployments, and customer success.