Job Opening: Tech Support Executive Voice Process (Bangalore Only)
We are seeking a motivated and enthusiastic Tech Support Executive to join our growing team in Bengaluru. This role is ideal for freshers or candidates with up to 1 year of experience who are eager to build a career in the IT support domain. The candidate must be comfortable with a voice-based support process and possess excellent English communication skills.
Strict Requirement:
Only candidates currently residing in Bangalore should apply.
No out-of-station candidates | No relocation support
Immediate joiners preferred
Key Responsibilities:
- Provide first-level technical support to customers via voice, email, or chat
- Handle inbound technical support calls and resolve customer issues effectively
- Troubleshoot basic hardware, software, and application-related issues
- Assist users with software navigation and technical problem resolution
- Log, document, and track all issues in the ticketing system
- Escalate complex issues to senior support teams when required
- Ensure high customer satisfaction through timely and accurate resolutions
Skills & Qualifications:
- Qualification: Minimum 12th Pass or Bachelor's degree (Computer Science / IT preferred)
- Experience: Freshers or 01 year of experience in technical support / voice process
- Basic knowledge of computer hardware & operating systems (Windows, macOS, Linux)
- Understanding of networking basics (TCP/IP, DNS, DHCP)
- Familiarity with ticketing systems and remote support tools (added advantage)
- Excellent verbal and written communication skills in English (mandatory)
- Strong customer service mindset with problem-solving skills
- Ability to work independently and in a fast-paced, rotational shift environment
Job Details:
- Role: Tech Support Executive Voice Process
- Shift: Night Rotational Shifts | 2 Rotational Offs
- Salary:
- Freshers: 18,000 19,000
- Experienced: Up to 23,000
- Location: Bangalore
- Age Limit: Up to 30 Years
- Cab Facility: 2-Way Cab Provided
How to Apply (For Immediate Response):
Send your updated resume to 7411573630
Mandatory: Share a screenshot of this job post along with your resume
- Applications without a screenshot will not be considered.
