Job Description

Job Description:

Role Summary:

This role provides technical assistance and resolves customer or internal system issues. They serve as the first point of contact for users experiencing technical difficulties with products or networking systems. Their goal is to ensure that issues are resolved efficiently to maintain customer satisfaction and system uptime. Document system bugs or recurring issues and collaborate with the development or product team to resolve them.

Roles and Responsibilities:
. Analyze and resolve incidents that require advanced troubleshooting, possibly working with development teams for bug fixes.
. Utilize debugging tools, system logs, or scripts to diagnose problems.
. Handle deeper system configuration, database queries, and scripting for advanced troubleshooting.
. Document and escalate systemic problems that may need further attention from product or development teams.
. Create and verify detailed documentation of resolved issues and solutions, which teams can use for reference.

Qualifications:

.0-3 Years of Experience as a Tech Support Engineer
.Strong understanding of Product knowledge and executing the SOP's
.Excellent analytical and problem-solving skills
.Database Skills : SQL, Mongo DB is added advantage
.Tech Skills: Java/ Python Intermediate level. (Preference will be given to Java-trained candidates over fresh college graduates)
.Effective communication and interpersonal skills.