Role: Azure Infrastructure L2 Engineer
Years of experience: 6-7 years
Location: Bangalore
Roles and responsibilities:
- Advanced Infrastructure Monitoring: Proactively monitor Azure infrastructure to ensure optimal performance, availability, and security.
- Incident and Problem Management: Handle complex infrastructure-related incidents and problems, performing advanced troubleshooting and root cause analysis.
- ServiceNow Ticket Handling: Manage and resolve high-priority tickets using the ServiceNow platform, ensuring adherence to SLAs.
- Maintenance and Optimization: Perform advanced maintenance tasks, including system updates, patch management, performance tuning, and optimization.
- Automation and Scripting: Develop, implement, and maintain automation scripts and processes using tools such as PowerShell, Azure CLI, and Terraform.
- DevOps Practices: Collaborate with DevOps teams to integrate infrastructure management with CI/CD pipelines, promoting a seamless development and deployment process.
- Infrastructure as Code (IaC): Utilize Terraform to manage infrastructure as code, ensuring consistency, scalability, and reliability.
- Documentation and Knowledge Sharing: Maintain comprehensive documentation of configurations, processes, and procedures. Mentor and train junior engineers.
Required Mandatory experience
- Azure Administration: Minimum of 5 years of hands-on experience managing and supporting Azure environments.
- Terraform Expertise: Extensive experience with Terraform for managing infrastructure as code, including creating, modifying, and managing infrastructure resources.
- ServiceNow Proficiency: Proficiency in using ServiceNow for advanced ticket handling, including creating, updating, resolving high-priority tickets, and managing workflows.
- DevOps Practices: Proven experience in integrating infrastructure management with CI/CD pipelines and collaborating with DevOps teams.
Required industry experience
- IT Infrastructure: Experience working within IT infrastructure environments, preferably within mid to large-sized organizations.
- Cloud Services: Extensive experience with cloud service management, particularly within Azure.
- Managed Services: Experience in managed services or IT service provider environments is a plus.
Required Technical experience
- Azure Services: Proficiency in advanced Azure services, including virtual machines, storage, networking, and monitoring tools.
- Azure AD: In-depth knowledge of Azure Active Directory and identity management.
- Networking: Advanced understanding of networking concepts, including VPN, VNet, and firewall configurations.
- Scripting: Advanced scripting skills in PowerShell, Azure CLI, or similar tools.
- Monitoring Tools: Familiarity with advanced monitoring tools like Azure Monitor, Log Analytics, and other diagnostic tools.
- Automation: Expertise in automation concepts and tools, such as Azure Automation and ARM templates.
- Terraform: Proficiency in Terraform for managing infrastructure as code in Azure environments.
- Backup and Recovery: Advanced knowledge of Azure backup and disaster recovery solutions.
- Security: Strong awareness of security best practices and tools within Azure, including role-based access control (RBAC) and security center.
- OS Management: Advanced knowledge of Windows and Linux operating systems in an Azure environment.
- ServiceNow Ticket Handling: Proficiency in using ServiceNow for managing and resolving high-priority tickets, including understanding ticket priority, SLAs, and workflow processes.
- DevOps Integration: Experience in integrating infrastructure management with CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps.
Preferred Qualifications
- Certifications: Advanced Azure certifications such as Azure Solutions Architect Expert or Azure DevOps Engineer
- Problem-Solving: Excellent analytical and problem-solving abilities.
