Tech Mahindra hiring for International Voice Process

Description

Tech Mahindra is seeking dynamic individuals to join our International Voice Process team in India. This role involves providing outstanding customer service to our international clientele, handling queries, and ensuring customer satisfaction.

Responsibilities

• Handle inbound and outbound calls for international clients.
• Provide excellent customer service and support to resolve queries and issues.
• Document and track customer interactions in the system.
• Maintain knowledge of products and services to assist customers effectively.
• Work collaboratively with team members to achieve performance targets.

Skills and Qualifications

• 2-7 years of experience in an International Voice Process or related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to think critically.
• Proficient in using computers and CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks.