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Dezy (Smiles.ai) - Dental, made easy.

Tech Lead/ Head of Engineering

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Job Description

Job Title: Head of Engineering

Location: Bengaluru

Experience: 68 years

Reporting to: CEO (final structure flexible)

About Dezy

Dezy is building the future of tech-enabled, consumer-first dental care in India. We operate physical clinics while reimagining dental journeys through technology from smarter clinic operations to AI-led preventive care and D2C consultations.

Dezy is India's fastest growing dental-care technology company, on a mission to transform how dental care is accessed and experienced. Founded in 2019, by IIM graduates and senior dentists, Dezy is currently operating 25+ clinics across India, with the vision to expand to 100+ clinics by next year end. We`re backed by top Venture Capital funds like Chiratae, Alpha Wave and Peak XV, and Dezy has also been recognised by the World Economic Forum as one of the Top 100 Technology Pioneers in the World for revolutionizing dental care.

We blend clinical excellence, digital innovation, and community impact to build not just clinics, but an ecosystem for the future of oral health.

We are at an inflection point: scaling clinics, improving unit economics, and launching differentiated consumer tech products. This role sits at the heart of that journey.

Role Overview

We are looking for a Tech Lead who can own and scale Dezy's backend technology foundation (CRM, clinic ops systems, integrations) while conceptualising and building consumer-facing digital dental care products.

This is a hands-on leadership role with high autonomy and long-term ownership.

For the first 36 months, the focus will be on strengthening backend systems, reliability, and operational efficiency before aggressively building new consumer products.

What You'll Own (Responsibilities)

  • Backend & Core Tech Operations (Initial 36 months Priority)
  • Own and stabilise Dezy's CRM and clinic operations tech stack
  • Improve: Reliability & uptime
  • Data integrity and reporting
  • Feature rollout velocity
  • Work closely with operations, sales, and clinic teams to reduce friction through tech
  • Lead backend architecture decisions with scale, security, and extensibility in mind
  • Drive documentation, monitoring, and tech hygiene (logging, alerts, SOPs)
  • Consumer-Facing & AI-led Products (Mid-term focus)
  • Conceptualise and build consumer-facing tech offerings, including:
  • AI-led dental care & preventive programs
  • D2C consultations and follow-ups
  • Patient education, engagement, and retention tools
  • Partner with business, brand, and clinical leaders to translate real patient problems into tech products
  • Drive rapid experimentation (MVPs, pilots, iterations)
  • Tech Leadership & Ownership
  • Act as tech owner, not just execution lead
  • Make build vs buy decisions
  • Set coding standards, review practices, and architecture principles
  • Mentor junior engineers / external vendors as the team scales
  • Represent tech in leadership discussions and planning

What Success Looks Like

In 90 days

Clear understanding of Dezy's business, clinics, and customer journeys

Backend tech issues prioritised and roadmap defined

Improved stability and response times in core systems

In 6 months

CRM and clinic tech running reliably with fewer manual workarounds

Faster feature rollout cycles

First consumer-facing or AI-led pilot launched

In 12 months

Dezy Has a Differentiated Tech Layer That Directly Drives

Better patient experience

Higher clinic efficiency

New revenue streams

Technical Skillset

Who we're looking for (Ideal Profile)

  • Strong hands-on expertise in one backend stack (Node.js / Python )
  • Design and build robust APIs, data models, and backend services
  • Write clean, maintainable, well-tested code that others can extend
  • Implement retries, logging, monitoring, and failure handling by default
  • Work confidently with relational databases (Postgres / MySQL) and basic cloud infrastructure

Must-haves

  • 68 years of experience in backend / full-stack engineering
  • Top-tier academic pedigree (IITs / IISc / top global universities preferred)
  • Startup experience where you:
  • Built or scaled systems from early to growth stage
  • Worked closely with business and ops teams
  • Strong backend fundamentals (architecture, databases, APIs, integrations)
  • Product mindset ability to think beyond tickets and features
  • High ownership, comfort with ambiguity, and bias for action

Good-to-haves

  • Experience building CRM, workflow, or ops-heavy systems
  • Exposure to healthcare, fintech, or consumer platforms
  • Experience with AI/ML integrations (even as a product owner, not researcher)
  • Experience launching consumer-facing products end-to-end

Why this role is exciting

  • Real-world impact on healthcare outcomes
  • Rare combination of physical clinics + consumer tech + AI
  • High autonomy and trust from leadership
  • Opportunity to build 01 and 110 products
  • Clear path to CTO as Dezy scales

If this job sounds exciting to you (or someone in your network), please apply via our LinkedIn Job portal or directly send in your resume to [Confidential Information] with the subject .

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Job ID: 137446615