What you will do:
- Lead a team (mentoring and guiding) of 2-3 members, managing production support.
- To possess strong technical skills (details mentioned below) including troubleshoot, debugging and performance optimization.
- Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services
- Working with development, infrastructure, and other teams to investigate complex issues and implement solutions
- Maintaining detailed records of issues, resolutions, and troubleshooting procedures.
- Identifying the underlying causes of issues to prevent recurrence
- Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes.
- Configuration changes to support batch processing.
- Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting.
- Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis).
What you will need to have:
- 8+ Years of hands-on experience in Oracle PL/SQL.
- Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications
- Extensive exposure to ITIL V3 standards.
- Knowledge in KAFKA and API related environments.
- Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.
- Advanced problem-solving skills, proven ability to think logically and effective time management.
- Ability to work under pressure to tight deadlines, with a drive and commitment to delivery.
- Strong analytical, verbal and written communication skills (English) and Quality focused
What would be nice to have:
- DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus.
- Knowledge in core JAVA, Springboot.
- Good to have experience in credit card/payments/merchant and Banking industry.
- Certification in or experience in any of the following:
- University Degree or equivalent industry recognized qualification
- ITIL V3 certification (Good to have)
- Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.)
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
