Job Description
Broad Role Description Billing Operations
Key Role Deliverables
DLT SMSGW Operations
- Ensure application availability, monitor key application and infra alarms, Key Business Performance, Regulatory parameters (DLT, Portals, Elastic Nodes, SMSGW) etc..
- For key operational issues identified, ensuring that the RCA is identified, and respective Corrective and preventive actions are taken care with permanent fixes
- Monitor various Cron Jobs, procedures and scripts on daily basis ensure anomalies are addressed within time.
- Coordinating with BU and Vendor teams for operational issues for the trouble tickets raised and ensuring that they are closed within SLA
- Ensuring that all operational issues are tracked, and respective weekly meetings are conducted with BU & vendor Teams for resolutions
- Ensuring that any Audit related support with respect to DLT & SMSGW is provided
- ITIL Practices and Implementation Incident, Problem, Configuration, Change Management and Security compliance
CRs and UAT Support
- With respect to functionalities/projects, ensuring that the requirements are discussed and captured properly in the BRS document, by coordinating with various BU teams and vendor teams
- Coordinating for the UAT of billing functionality/project requirements and ensuring that UAT is closed within SLA and moved to production without any issues
- Ensuring respective functionalities are tracked and weekly reports are published with stats & status
- Ensuring that any postproduction movement issues are handled and closed by coordinating with BU & vendor teams
- Ensuring that UAT is done for the Mobile point & short code configurations raised by network team and their production movement is done within SLA
- Ensuring the Development of reports/scripts to extract data reports for various internal requirements
Right Person (Qualification & Experience)
- Graduate B Tech/ Diploma in CSE/ECE/ BCA
- Working experience in Telecom domain for 4-5years
- At least 3-5years of total P2P/A2P SMS related to the Telecom Industry experience with hands on skills in any of the SMSGW or SMSC applications
- Excellent understanding of various stages of SMS Call flows including submission, scrubbing, various lookups, interconnect operator handover and in-depth understanding of various delivery error codes.
- Ability to closely work with the on-prem and cloud infrastructure, with application vendor, networking, and development teams to ensure timely deliverables.
- Work on the prioritized list of defects provided by the application lead/product managers, Aggregators, or cross functional teams.
- Strong background in Linux Unix Administration (shell scripts), Monitoring OS and Application Patching.
- 1-2yeears of Working experience on Kubernetes/SQL/Redis/ Web applications/Java/ Node JS/React JS
- Azure or any Could experience will be added advantage.
- Should have experience in dealing with Incident management and Resolution software technologies like Ticketing tools
Personal Attributes
- Good technical analysis and troubleshooting skills
- Effective communication skills
- Taking ownership & responsibility
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
