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Team Member - Customer Service-Product-Support-Service - Non Branch Banking

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  • Posted a month ago
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Job Description

Job Description

  • Responsible to provide adequate and quick resolution to all the cases assigned for Affluent segment customers
  • Maintain the Service TAT levels by closing Service Requests within stipulated timelines
  • Maintain good Service quality levels as all transactions are monitored for quality evaluation purposes
  • Liaise up and coordinate with business stakeholders to close the cases end to end
  • Meeting Cross Sell lead generation targets for Loan disbursements

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About Company

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.

Job ID: 143548965