At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
The Underwriting Coordinator is responsible for effectively managing the customer journey through the commercial and consumer underwriting process.
Act in a consultative manner with internal and external American Express customers to guide the customer through the underwriting process and obtain the necessary financial information
Responsible for communicating the outcome of the underwriting decision and providing options to the client as needed
Demonstrate high level of accuracy and thoroughness in collecting information and the financial documents for the Underwriting process
Ensure quality, regulatory requirements and compliance is embedded in all processes
Shift timings - Rotational shifts ( US Shift Window)
Exercise sound judgment and resolve complex issues for our customers in an ambiguous environment
Strong communication skills are necessary to be able to deliver difficult messages to customers and clientswhile cultivating great working relationships
Candidate must demonstrate ability to work in a cohesive team environment
Minimum Qualifications
1+ year work experience
Highly consultative, self-motivated individual
Comfortable navigating multiple systems while simultaneously interacting with the customer
Proficient in multitasking and efficiently jugglingbetween varying account types and work streams
Intermediate user of MS Office suite
Preferred Qualifications
Preferably 2+more years of customer service experience in a financial service or call center environment
A strong will-to-win and the ability to thrive in a metric oriented environment
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
