Accountability
Supporting Actions
Transaction processing
- Processing of transactions as per regulatory guidelines and within the laid down SOPs including PMS transactions
- Processing KYC applications and reconciling the KYC status and ensuring collection of pending documents to facilitate completeness of documentation requirement
- Data enrichment to facilitate transactional convenience and information dissemination
- Processing KYC applications for customer acquisition
- Scrutinising PMS applications for account opening and subsequent servicing of PMS accounts
- To handle transmission cases promptly and with empathy and due diligence
Regulatory Compliance
- Display of NAV and addendum as per the guidelines
- Managing DTSM as per the guidelines and SOPs
- Ensuring no regulatory deviation in the branch related to transaction processing
Stakeholder Management
- To liaise with Banks, Sales Team and HO from time to time for transaction related activities
- To liaise with Sales / Sales Support to clear any issues related to transaction processing
- To build a strong relationship with service providers/vendors like RTA, bankers, courier, etc. at local level
- Servicing IFAs pertaining to branches and MR locations
To manage customer queries, requirements and issues
- To ensure to tag all interactions happened in the branch appropriately w. r. t. queries, requirements and issues as well as processing of transmission claims
- To ensure to maximise queries resolution at the time of raising
- Timely and accurate intimation of TRO's to customers to ensure win-backs.
- To ensure adherence of TAT in case of requirements and issues
- To escalate at various levels in case of possible TAT burst of issue and requirements tagged
