Team Manager / Team Lead (BPO)

Alorica is a global leader in customer experience solutions, serving over 250 brands across 75+ languages and 17 countries with a workforce of 100,000 professionals. As a full-service customer experience partner, Alorica combines expertise, proven strategies, and state-of-the-art technology to deliver exceptional results. The organization focuses on creating innovative and meaningful customer interactions that help brands achieve long-term success. Alorica's commitment to authenticity, integrity, and collaboration sets it apart in the industry. To join a team that is innovative, connected, and driven, visit alorica.com/careers.

This is a full-time, on-site role for a Team Manager / Team Lead at Alorica's Bengaluru location. The Team Manager will oversee daily operations, manage team performance, and ensure the achievement of performance targets while fostering a positive work environment. They will provide coaching, training, and leadership to team members, monitor metrics, identify areas for improvement, and drive productivity. The individual will also play a key role in implementing adherence to company policies and delivering superior client and customer experiences.

• Proven leadership skills, including team management, mentorship, and the ability to motivate a diverse group of individuals.
• Strong analytical and problem-solving skills to monitor and improve team performance metrics and address challenges effectively.
• Ability to effectively communicate and provide clear direction to team members and maintain excellent client relationships.
• Experience in Business Process Outsourcing (BPO) environments, including knowledge of best practices and service delivery.
• Time management and organizational skills to handle multiple responsibilities in a fast-paced work environment.
• Proficiency in using relevant tools and technologies for workforce management and performance tracking.
• Bachelor's degree or equivalent work experience preferred.
• Experience in handling customer service processes and maintaining quality standards is a plus.