Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for a Team Manager to lead a team of migration architects and consultants. To thrive in your role, you are highly motivated to lead and have a can do attitude. You are results-oriented, analytical, organized, and socially skilled.
As a first-line manager and servant leader, you will be accountable for services delivery and operational excellence across our R&D customer base and various Vault applications while keeping your team engaged. You will act as a customer advocate, working closely with other Veeva teams (Services, Product) to ensure customer success today and in the future. You will become a leading member of our India Services team, providing migrations solution for our global project teams implementing Veeva Vault R&D applications and Vault Platform cloud solutions to companies in the life sciences industry.
The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow. This is a remote, full-time permanent role with Veeva.
What You'll Do
- Manage and grow a team of consultants focusing on Migration Services for both small and large global accounts (Pharmaceutical and Biotech).
- Lead your team, including resource planning, follow up with their utilization, and ensure their professional growth leading to Employee Success.
- Be a trusted advisor to customers on migration methodology, approach, and leading practices
- Own the hiring process for consultants in India, ensuring a pipeline of high-caliber talent.
- Establish and ensure adherence of methods and tools
- Serve as a point of leadership contact for selected Pharmaceutical and Biotech customers of all sizes, acting as an escalation point.
- Help create proposals, collaborate with engagement managers, and practice teams for customer success
Requirements
- 2+ years of experience in a leadership/management role and managed technical delivery in a global setting
- 5+ years of experience in implementation or data migration or integration consulting with enterprise software systems (SAP, Documentum, OpenText, Box, SharePoint, Salesforce.com, PeopleSoft, Oracle, Trackwise, Argus, ArisGlobal, etc.)
- Built and managed a team of consultants
- Skilled escalation manager able to navigate complex customer situations and drive outcomes aligned with customer success
Nice to Have
- Familiarity with Veeva Vault or other enterprise cloud platforms (eg. CRM or ERP)
- Proficiency in one or more pharmaceutical R&D domain areas such as Regulatory, Clinical, Quality, etc.
Perks & Benefits
- Opportunity for rapid progression in a high-growth business
- Health & wellness programs
- Flexible vacation policies
- 1% charitable giving program
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
