Why Join Us
Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.
If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.
Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point's leading TAC team and take your career one step ahead!
About The Role
High-End Team Manager role builds on prior levels by owning strategic operations and cross-functional impact in network security support.
Key Responsibilities
Your Impact & Responsibilities
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Drive strategic leadership for high-end support teams: Oversee multiple squads handling complex Check Point escalations, set quarterly goals, and align with business objectives like 95%+ CSAT and sub-4hr MTTR.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Manage end-to-end operations: Supervise SR escalations across Sales, CSMs, R&D, and executives; forecast resource needs, budget for tools/training, and mitigate risks in high-stakes environments.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Champion technical excellence: Guide adoption of advanced tech (e.g., AI-driven monitoring, cloud integrations); ensure compliance with evolving standards, conduct audits, and drive innovation in TCP/IP, firewalls, and routing.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Lead people at scale: Hire/retain top talent, perform talent reviews, succession planning, and foster inclusive culture; mentor Team Leads on performance management and coaching.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Stakeholder mastery: Report KPIs to C-suite, influence product roadmaps, and represent in client escalations; promote customer-centricity across departments.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Continuous improvement: Analyze metrics for process optimization, implement quality assurance frameworks, and upskill teams on emerging threats/cloud (AWS/Azure/GCP).
Qualifications
Your Knowledge & Skills
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Required experience: 10+ years in TAC/high-end support, with 4+ years managing teams at scale (6+ reports).
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Advanced degree or equivalent in CS/Engineering; leadership certifications (PMP, ITIL) preferred.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Executive presence: Exceptional communication for technical/non-technical audiences, strategic thinking, risk management.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Deep technical mastery: Expert in Check Point (CCSE+), TCP/IP suite, subnetting/NAT/routing (OSPF/BGP), networking appliances, Linux; cloud proficiency essential.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Leadership toolkit: Budgeting, vendor management, data-driven decisions; proven track record scaling teams and hitting SLAs.
