Why Join Us
Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.
If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.
Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point's leading TAC team and take your career one step ahead!
About The Role
As a Team Manager, you oversee a team of engineers handling complex customer issues, ensuring efficient troubleshooting, escalations, and knowledge sharing while focusing on operational management and team development.
Key Responsibilities
Key Responsibilities
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Manage a team of 4-6 TAC engineers: Assign medium-to-high complexity Check Point cases, track progress, ensure SLA compliance, and drive resolutions through oversight and delegation.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Handle team escalations: Coordinate between R&D, QA, and Product teams on defect analysis; monitor trends and facilitate cross-team collaboration for faster fixes.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Mentor and develop staff: Provide guidance on log analysis, traffic debugging, VPN/NAT/routing troubleshooting; conduct performance reviews, training sessions, and career development plans.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Optimize team processes: Standardize configuration recommendations, contribute to knowledge articles, and analyze metrics like case resolution time and customer satisfaction.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Resource and operations management: Forecast staffing needs, manage workloads, budget for tools/training, and report team performance to senior leadership.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Promote best practices: Ensure adherence to TCP/IP standards, Linux tools, and policy optimizations; foster a customer-focused, high-performance team culture.
Qualifications
Required Skills & Qualifications
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> 10+ years in TAC/support roles, with 2+ years in team management or lead positions.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Hands-on expertise in Check Point Security Gateways & Management, VPN (Site-to-Site/Remote Access), NAT/routing/policy troubleshooting, TCP/IP packet flows, Linux CLI, Windows servers.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Solid SQL knowledge; proven ability to own complex cases independently.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Management skills: Strong communication (written/verbal), delegation, conflict resolution, performance coaching.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Degree in Computer Science/Engineering or equivalent.
Good to Have
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Check Point CCSA/CCSE certifications.
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Cloud exposure (AWS, Azure, GCP).
- p]:pt-0 [&>p]:mb-2 [&>p]:my-0> Knowledge of IPS, Threat Prevention, SSL Inspection; ITIL or similar process certifications.
