Team Leader - Transport Operations

1. Operational Responsibilities

• Manage day‑to‑day activities for the Track & Trace workstream.
• Monitor deliveries as per agreed TAT between DHL, transporters, and customers.
• Ensure timely collection of POD scan copies from transporters.
• Maintain smooth operations with no backlog, except in situations beyond DHL's control.
• Handle peak volumes and ensure smooth month‑end operations.
• Ensure compliance with all security and organizational policies.

2. Performance & Process Management

• Achieve defined KPIs and maintain strict process controls.
• Follow Operations SOPs, exception handling processes, and all operational guidelines.
• Ensure proper data backup management and adherence to documentation standards.
• Continuously identify and recommend process improvements based on customer feedback.

3. People & Team Management

• Conduct regular team meetings manage absenteeism and workload distribution.
• Train, coach, and support team members-including acting as a buddy for new joiners.
• Build team ownership and encourage continuous improvement.
• Monitor team productivity and performance daily.

4. Stakeholder Management

• Liaise effectively with internal stakeholders (business roles) and
  external stakeholders (functional roles including transporters & customers).
• Work toward ensuring high customer satisfaction and resolving issues proactively.