Team Leader - Sales

Key Responsibilities:

• Monitor and ensure quality control of telesales calls to maintain high service standards.
• Achieve daily and monthly collection and sales targets for the team.
• Manage team rosters to ensure optimal manpower utilization.
• Oversee attendance, leaves, and adherence to schedules.
• Allocate telecalling lists and ensure efficient lead distribution among team members.
• Provide continuous feedback to team members on performance, areas of improvement, and progress.
• Conduct daily briefings and motivational sessions before shifts.
• Handle re-training sessions to improve performance and conversion skills.
• Maintain detailed reports related to sales, collections, and account status.
• Ensure accurate daily deposition of payments collected by the team.
• Track competitor activities and process performance metrics.
• Conduct initial screening and interviews for new hires.
• Perform periodic performance reviews and appraisals for the team.

What You Should Have:

• Bachelor's degree in any discipline.
• Minimum 2 years of experience in a telesales or telemarketing environment.
• Prior experience in team management preferred.
• Strong skills in objection handling, communication, and negotiation.
• Excellent organizational and reporting abilities.
• Ability to perform under pressure and meet tight deadlines.
• Detail-oriented with a focus on accuracy and efficiency.