Job Title: Team Leader – BPO Recruitment
Location: Gurgaon
Industry: Staffing / Recruitment / BPO
Experience: 5–8 Years
CTC: As per industry standards
Joining: Immediate / Early Joiners Preferred
About the Role
We are looking for an experienced BPO Recruitment Manager to lead end-to-end hiring for volume and mid-level roles across the BPO/ITES sector. The role requires strong stakeholder management, team handling experience, and the ability to drive hiring numbers within strict timelines.
Key Responsibilities
Recruitment Delivery
- Manage end-to-end recruitment lifecycle for BPO and contact center roles
- Handle volume hiring mandates (Customer Support, Technical Support, Team Leaders, QA, Trainers)
- Develop sourcing strategies through job portals, social media, references and vendor networks
- Ensure closure of positions within defined TAT and quality metrics
Team Management
- Lead and manage a team of recruiters
- Monitor daily productivity metrics (submissions, interviews, offers, joins)
- Provide training and mentoring to recruiters
- Drive performance management and hiring targets
Stakeholder Management
- Work closely with clients / internal business leaders for requirement understanding
- Conduct regular review meetings on hiring progress
- Ensure high client satisfaction and delivery quality
Process Excellence
- Maintain recruitment trackers and dashboards
- Ensure compliance with hiring processes and documentation
- Improve hiring efficiency through process improvements
- Manage offer to joining ratio and reduce dropouts
Business Contribution
- Support business development teams with market intelligence
- Participate in client calls and hiring strategy discussions
- Help in building recruitment pipelines for future demand
Required Skills
- Strong experience in BPO / bulk hiring
- Team handling experience (minimum 3–5 recruiters preferred)
- Strong knowledge of job portals (Naukri, Indeed, LinkedIn)
- Excellent communication and stakeholder management skills
- Strong data tracking and reporting ability
- Ability to work in a fast-paced target driven environment
Preferred Qualifications
- Graduate / MBA in HR preferred
- Experience in staffing firms will be a strong advantage
- Experience handling international BPO hiring is a plus
