Team Leader

Company Description Paytm is India's leading AI-first payments and financial distribution platform serving consumers, merchants, and enterprises. The company builds technology-driven solutions that make digital payments and financial services simple, secure, and widely accessible. Paytm's ecosystem enables users and businesses to manage transactions, credit, insurance, and investments on a single platform. Team members join a fast-paced environment focused on innovation, scalability, and inclusive financial growth across India.

Role Description This is a full-time, on-site Team Leader role based in Haridwar. The Team Leader will oversee day-to-day operations, guide team members to achieve performance targets, and ensure high-quality customer and merchant support. Responsibilities include monitoring team productivity, providing coaching and feedback, resolving escalated issues, and coordinating with cross-functional stakeholders. The role also involves tracking key metrics, preparing regular reports, and implementing process improvements to enhance service quality and operational efficiency. The Team Leader is expected to foster a collaborative work culture and uphold Paytm's standards of integrity, compliance, and customer satisfaction.

Qualifications

• Strong team leadership and people management skills, including performance monitoring, coaching, and conflict resolution.
• Operational and organizational skills to manage daily workflows, set priorities, and meet targets in a fast-paced environment.
• Excellent communication and interpersonal skills for working with team members, customers, and cross-functional partners.
• Analytical skills for interpreting data, tracking KPIs, and identifying opportunities for process and service improvements.
• Experience in payments, financial services, fintech, or customer service operations is preferred.
• Ability to work on-site in Haridwar and adapt to evolving business needs and technologies.
• Bachelor's degree in business, management, or a related discipline, or equivalent practical experience.
• Proficiency with digital tools and basic office software; familiarity with CRM or support platforms is an advantage.