Team Leader-Operations

Role-Team Leader-Operations

Budget-7-7.5 LPA Requirement:

Minimum 1 year as a TL.

Shift- Rotational Shift( 5 days working)

Location: Gurugram, Sector 30 Gurugram

A cab will be provided for pickup and drop-off.

Keywords-Shrinkage, Attrition, BQ managemen

Responsibilities

• Manage a team of customer service representatives, ensuring that they adhere to company policies and
• procedures
• Handle escalated customer complaints and work to resolve them quickly and effectively
• -Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time
• -Identify areas for improvement and implement strategies to enhance team performance and customer
• satisfaction
• -Coach and train team members to improve their skills and knowledge
• -Conduct regular performance evaluations and provide feedback to team members
• -Collaborate with cross-functional teams to develop and implement customer service initiatives
• -Prepare and present regular reports on team performance to the management team

Qualifications

• -Previous experience in a customer service or call center role
• -Proven leadership and management skills
• -Excellent communication and interpersonal skills
• -Ability to handle difficult and escalated customer situations
• -Strong problem-solving and decision-making abilities
• -Ability to work in a fast-paced and dynamic environment
• -Flexibility to work different shifts, including night shift.

Regards!

Shahida

+91 89396 86388