Team Leader, Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Process Information: CNX offers services specifically in the areas of Fraud Investigation, Transaction Monitoring.

• Manage a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.
• Work closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates
• Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery
• Bring in innovative ideas and process improvement proposals to strengthen the business
• Provide on-going monitoring and resolve of L1 escalations/complaints
• Manage and resolving service complaints related to the Financial Investigations Unit cases and check the accuracy of SAR escalation to regulators such as NCA
• Ensure Program adherence to Client & internal InfoSec/compliance guidelines.
• Drive performance and be accountable in delivering SLA/KPI's.
• Conduct regular one on one's to identify and solve issues/challenges experienced by team members.
• Accountable for absenteeism and attrition.
• Be an active participant in all weekly/Monthly/Quarterly reviews.

Key skills & knowledge:

• Knowledge of global Financial Crime regulations and current trends
• Experience in reviewing, Transaction monitoring, investigating and reporting money laundering cases. An expert in AML, FIU and Fraud Investigations
• Strong people management skills along with analytical and decision-making skills
• Work closely with the client's functional stakeholders and drive efficiency and accuracy of the team
• Flexible to work in 24X7 environment (night shifts and weekends basis scope)
• Analytical Skills / Quantitative skills
• Excellent Communication skills
• Data Handling / data interpretation
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
• Detail oriented, Strong organizational skills, Presentation skills

Educational Qualification :Graduate

Disclaimer:

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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