Team Leader ,Operations
Click1 Consulting Services- Posted 7 hours ago
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Job Description
Hiring for Team Leader operations
Location : Hyderabad
Interview : virtual
Qualification : Graduation mandatory
CTC : negotiable
Role and Key Responsibilities:
International Chat /Email experience is mandatory
· Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
· Regularly impart effective coaching to team members, enabling consistent high-performance delivery
· Identify performance related issues, develop an action plan for improvement, and implement corrective action
· Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
· Communicate expectations to employees and provide timely updates
· Provide subject matter expertise in handling escalated customer calls as needed
· Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
· Stay current on internal work processes, policies and procedures. Attend required manager development training
For more details reach out to me - 9674767649/[Confidential Information]
Bachelor Of Technology (B.Tech/B.E), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Music
More Info
Key Skills
"Team leader "
"Team management"
"Team handling"
"Team management & Leadership"
"Operational Oversight"
About Company
Click1 is a Kolkata, India-based Human Resource Management company specializing in end-to-end recruitment and workforce solutions. We are committed to delivering skilled, efficient, and reliable services to both clients and candidates. Our vision is to connect talent with opportunity by providing quality recruitment solutions, effective workforce planning, and cost-efficient hiring strategies. Our experienced Talent Acquisition team understands diverse workforce needs and ensures quality-driven hiring. We also support candidates through career guidance, interview preparation, personal grooming, and HR consulting to enhance their professional growth. With a rapidly expanding client base across industries, we strive to build long-term partnerships by delivering dependable recruitment services, maintaining high standards of quality, and creating a resourceful, growth-oriented environment for clients and candidates alike.
About Recruiter
Nisha
