Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role And Key Responsibilities
- Daily team huddles and work allocation
- Monitor productivity and SLA/KPI performance daily / monthly
- Support in production as required
- QC of team member's work on a sample basis
- Resolve team queries and provide coaching
- Daily and weekly status updates to client on email and calls
- Regular training and SOP documentation with the team
- Monthly performance management of team members
- Liaise with different client stakeholders as required
- Encourage team and self to participate in soft skills training
- Create a healthy and motivating team environment
Key Skills & Knowledge
- Ability to manage a team of 8 10 team members
- GL Accounting, AP/AR
- Reconciliation of vendor and customer balances
- Month close, Accruals
- Experience of vendor payments will be helpful but not mandatory
- Should understand SLA and Volume Management
- Internal and Client governance
- Able to handle escalations
- Analytical skills
- Training and SOP documentation
Educational Qualification
Disclaimer
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
