What Your Responsibilities Will Be
- Team Management: Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets.
- Service level agreements and Quality Control: Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate
- Task Delegation: Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs.
- Performance Monitoring: Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals.
- Cross-Audits: Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards.
- Mentorship: Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity.
- Process Improvement: Identify opportunities for process improvements within the team and work with senior leadership to implement changes.
- Client Relations: Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs.
- Collaboration: Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals.
What Youll Need to be Successful
- You should have minimum 6 year of experience in HS classification.
- People from E-Commerce and Customs background would be given preference.
- You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred
- You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective.
- You should have Sound Understanding Online Shopping Portals.
