We are looking for a highly driven Team Leader (TL) who can own end-to-end admissions performance by managing a team of counselors, improving lead conversions, and ensuring disciplined pipeline management.
Key Responsibilities
- Team Management & Productivity
- Lead and mentor a team of Admission Officers / Counselors
- Set targets and monitor performance
- Conduct daily huddles and feedback sessions
- Revenue & Conversion Ownership
- Own team admission targets and revenue goals
- Improve conversion metrics
- Drive closures on hot and warm leads
- Lead Management & Allocation
- Ensure proper lead distribution
- Monitor follow-ups and CRM hygiene
- Coordinate with central team for lead quality
- Sales Process Excellence
- Enforce structured counseling process
- Monitor call quality
- Handle escalations
- Data Tracking & Reporting
- Track leads, conversions, and revenue
- Maintain dashboards
- Analyze source performance
- Training & Development
- Train new joiners
- Conduct roleplays and coaching sessions
- Cross-functional Coordination
- Work with marketing and operations teams
Key Skills Required
- Strong sales and leadership skills
- Excellent communication
- CRM experience (Zoho preferred)
- Data-driven mindset
Eligibility
- 3–6 years in Sales / Admissions
- 1–2 years in team handling
- EdTech experience preferred
