Team Leader - Call Centre

• To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions. This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.

Core Responsibilities:

1. Team Management:

• Supervise and mentor a team of outbound sales agents.
• Conduct daily team briefings to set targets and expectations.
• Monitor agent performance and provide constructive feedback.

2.Sales Strategy Execution:

• Implement sales strategies to meet or exceed team targets.
• Develop call scripts, objection-handling techniques, and closing strategies.
• Analyse sales data to identify trends and optimize performance.

3.Performance Monitoring:

• Track individual and team KPIs, including call volume, conversion rates.
• Ensure compliance with company standards and data protection Policy.

4.Training and Development:

• Identify training needs and organize periodical trainings.
• Ensure new hires are effectively onboarded .
• Promote best practices for Lead conversions.

5.Customer Relationship Management:

• Address escalated customer queries/issues promptly and effectively.