Team Lead

Job Description – Team Leader (Admissions)

TrueKnack is hiring a Team Leader to run a team of admission counsellors at our Thane office and personally close enrolments over virtual calls, at 8–10 LPA fixed plus incentives.

Team Leader – Admissions (Inside Sales)

Company -TrueKnack (BFSI / Banking EdTech)

Location -Corporate office, Wagle Estate, Thane (W), Maharashtra – work from office

Employment type -Full-time, permanent

Working days -6 days a week

Experience -4–5 years in EdTech sales / admissions, incl. team handling

CTC -8–10 LPA fixed + performance incentives

Reports to -Founder & Director – Admissions

About TrueKnack

TrueKnack is a BFSI-focused EdTech company that makes Indian graduates job-ready for banking careers. Our programs — Smart Banker, AURIX Banker (with AU Small Finance Bank) and Equitas Ignite (with Equitas Small Finance Bank) — are recognised by NSDC, Skill India and the BFSI Sector Skill Council.

We are led by former bankers and HR leaders from HDFC Bank, Axis Bank, Bandhan Bank, ICICI Bank and American Express, and we are scaling fast across India.

Role summary

You will own the monthly admissions number for your team. That means leading, coaching and monitoring a team of admission counsellors, and personally taking the screening and closure calls that turn interested leads into enrolled students.

This is a hands-on, target-driven role for someone who has sold EdTech programs on the phone and on video calls, and who has led a counselling team to its targets.

Key responsibilities

Team leadership

• Lead, motivate and manage a team of admission counsellors to hit daily, weekly and monthly enrolment targets.
• Allocate leads, set individual targets and track call volume, talk time, follow-ups and conversions on the CRM.
• Hold daily huddles, review calls, and coach counsellors on pitching, objection handling and closing.
• Onboard and train new counsellors on our programs, process and sales scripts.
• Manage attendance, productivity and performance reviews; flag and fix under-performance early.

Business ownership and closures

• Own the team's revenue and enrolment numbers and drive the business from the team.
• Personally conduct screening calls on virtual/video calls (Google Meet, Zoom, WhatsApp video) with candidates scheduled by counsellors.
• Assess candidate fitment quickly — education, gaps, age, location — before moving them forward.
• Build trust on the call by walking candidates through our bank partnerships, accreditations and placement record.
• Resolve doubts on role, location, fees, payment schedule and batch dates, and convince the right candidates to enrol in our banking training programs.
• Close cases on the call and ensure seat booking and fee collection happen on time.

Process and reporting

• Keep CRM data clean and up to date; share daily and weekly MIS on pipeline, conversions and collections with management.
• Ensure counsellors pitch accurately and ethically, with no mis-selling or false promises.
• Coordinate with the placement and training teams for a smooth handover after enrolment.
• Share market and candidate feedback to improve scripts, campaigns and program offerings.

Requirements

Must have

• 4–5 years of experience in EdTech sales, admissions or academic counselling.
• At least 1–2 years leading a team of counsellors or inside-sales executives with targets.
• Proven record of closing enrolments over phone and virtual/video calls.
• Graduate in any discipline.
• Willing to work full-time from our Wagle Estate, Thane office, 6 days a week.

Good to have

• Experience selling career, upskilling or job-guarantee / placement-linked programs.
• Exposure to BFSI or banking-sector training and recruitment.
• Hands-on use of a sales CRM (e.g. LeadSquared, Zoho, Salesforce) and MS Excel / Google Sheets.
• Fluency in English, Hindi and Marathi.

Skills and competencies

• Strong consultative selling, persuasion and objection handling.
• Confident, clear communicator on video calls, including screen-sharing to explain programs.
• People leadership: coaching, motivating and holding a team accountable.
• Target orientation, urgency and ownership of numbers.
• Quick judgement of candidate fitment and seriousness.
• Comfort with CRM, dashboards and basic data reporting.
• Integrity: transparent, honest pitching to students and parents.

How success is measured

• Monthly team enrolments and revenue against target.
• Lead-to-enrolment conversion rate for the team and for your own screening calls.
• Fee collection on schedule (seat booking and instalments).
• Counsellor productivity: calls, talk time and follow-up discipline.
• Team retention and ramp-up time of new counsellors.
• Quality: candidate fitment, low drop-offs, zero mis-selling complaints.

Compensation and how to apply

• Fixed CTC: 8–10 LPA, based on experience and interview performance.
• Incentives: attractive monthly performance incentives on team enrolments and revenue, over and above fixed pay.
• Growth: a leadership role in a fast-growing EdTech company, with a path to Assistant Manager / Manager – Admissions as the team scales.

To apply: send your updated resume with current CTC, expected CTC and notice period to [Confidential Information] with the subject line Team Leader – Admissions, Thane.