Team Lead

We are currently looking for an experienced French Team Leader to join our team!

Process: Travel, Ticketing Domain (Blended)

Location: Thane

Job Type: Full-time (On-site)

Shift - Rotational Shift (Including Night Shifts)

Working Days - 5 days working | 2 rotational week-offs

Qualification - HSC & Graduate

Immediate Joiners preferred!

DUTIES AND RESPONSIBILITIES:

- Candidates who are currently working as agents (Customer Support) with more Thane 3+ yrs of experience can also apply for this position.

-Monitor and achieve SLAs, AHT, CSAT, and other key performance metrics.

-Coach, mentor, and conduct performance reviews for team members.

- Handle escalated customer queries and ensure timely resolution

- Minimum 3 year's experience as a Team Leader in BPO

- Fluency in French (C1) & good English level

- Strong leadership & team management skills

- Experience in performance management & KPIs

- Send attendance reports daily. (Monitor and communicate to your OM the attendance and tardiness of agents).

- Work to maintain performance expectations brainstorm ways of meeting expectations if performance is below standard.

Interested candidates can connect with-

Simran Rana - 9137514621

or can share resume on [Confidential Information]