Team Lead – Telesales

About the Company

Atria Convergence Technologies Ltd. (ACT) was founded with a vision to become the most admired provider of home entertainment, education, and interactive services in India. Headquartered in Bangalore, the company serves multiple cities and towns across Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh, and Gujarat.

ACT is one of India's renowned cable and broadband companies, serving over 3 million homes with services including Fibernet, Digital TV, and HDTV. The company provides broadband using Fiber-To-The-Home (FTTH) technology, enabling speeds of up to 1 Gbps. ACT is among the leading ISPs in the wired broadband category and the largest non-telco ISP in the country.

Role

Telesales Team Lead

Purpose of the Role

The Telesales Team Lead will be responsible for driving subscriber additions through effective team management, sales training, productivity improvement, and process adherence. The role focuses on ensuring quality sales, improving enquiry conversions, and minimizing attrition by building a motivated and high-performing telesales team.

Key Responsibilities

• Drive daily and monthly sales productivity for the telesales team.
• Train and guide the team on sales pitches, competition handling, and funnel management.
• Focus on quality sales by aligning offers with customer needs.
• Ensure proper follow-up and tagging of all inbound leads.
• Monitor call quality and customer experience through regular call audits and feedback.
• Ensure quick response to new enquiries to improve conversions.
• Manage team engagement and retention through regular connects and activities.
• Support new joiners with onboarding and mentoring.
• Work closely with the team to ensure smooth dialler operations and process adherence.

Must Have

• Languages: Hindi, English
• Proven experience in managing a telesales team, preferably in a subscriber-based business.
• Strong understanding of productivity metrics, lead management processes, and call quality standards.
• Ability to train and mentor a sales team in a fast-paced environment.
• Excellent communication, analytical, and problem-solving skills.
• Experience using dialler tools such as Ameyo or equivalent.