Team Lead - Technical Help Desk

We at Secure Meters are seeking a customer service oriented & technically skilled professional having 8-10 years of rich exposure into leading the team for technical service excellence specifically for international customers.

Job Roles:

• Resolving customer complaints proactively within TAT
• Service delivery via software & applications
• Guidance & appropriate trainings to the team
• Timely submission of reports e.g. SLA, Ad-hoc & performance etc.
• Collaborate with stakeholders
• Data related compliance management (PIMS) etc.

Required Qualification: B.Tech./B.E./MCA

Required Skills: Communication, Negotiation, Leadership, Team Management, Customer Centric, MS Office & IT Engineering