Key Responsibilities
- Take ownership of issues on Bus operators front and people management
- Research, troubleshoot, and identify solutions to resolve Bus operators
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Development of strategies and procedures that increase team efficiency and minimize the TAT
- Interpretation of data and analytics and report generation
- Supervision of operational staff members
- Provide prompt and accurate feedback to stakeholders
- Collaborations with internal tech teams to drive the projects
- Drive team towards skilling up the competencies in the right direction
Educational Qualification: BCA,M.SC,MCA, B.E, B.tech
Preferred Experience (Minimum & Maximum): 4-6 years of experience in Tech Support role with people management experience
Key Skills Required For The Role
- Good Communication skills (Email and Verbal)
- A strong understanding of and experience with the following technologies: Linux, MySQL, CURL, MongoDB,Postman etc.. (at Advanced Level)
- Understanding of tools related to database management and other tools such as Postman, Microsoft Excel
- Oversight of day-to-day operations and managing the team
- Data Analytics
