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Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Team Lead
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
. Developing and/or referring to performance metrics to drive team performance and business results.
. Identifying the business impact of trends and making data backed decisions.
. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
. Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
. Ability to handle large number of ground force effectively to achieve shift level deliverables.
A day in the life
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
. Identifying the impact of trends and making data backed decisions.
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149596967
Skills:
Microsoft Office, Excel, Kaizen
Skills:
Microsoft Office, Access, Excel, Sql
Skills:
Sql, Access, Excel, Microsoft Office
Skills:
accounts receivable management , Advanced Microsoft Excel, Financial Reporting Analysis, Salesforce and Billing Platforms, Collections Customer Relationship Management, Problem Solving Escalation Management, ERP Systems NetSuite preferred, Billing Revenue Operations, Process Improvement Automation, Team Leadership Coaching, Stakeholder Management, Cash Application Payment Reconciliation, Contract Purchase Order Review
Skills:
google sheets , Confluence, Jira, Excel, Python, Sql
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