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Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Team Lead
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
. Developing and/or referring to performance metrics to drive team performance and business results.
. Identifying the business impact of trends and making data backed decisions.
. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
. Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Key job responsibilities
Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Team Lead
Team Lead Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
. Developing and/or referring to performance metrics to drive team performance and business results.
. Identifying the business impact of trends and making data backed decisions.
. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
. Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.
A day in the life
Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Team Lead
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
. Developing and/or referring to performance metrics to drive team performance and business results.
. Identifying the business impact of trends and making data backed decisions.
. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
. Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- 1+ years of relevant work, or 2+ years of relevant work experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149329157
Skills:
google sheets , Excel, Data Analysis, Large datasets, Powerpoint, Data storytelling, Panel data reporting structures
Skills:
Outlook, Microsoft Office, Excel, Word
Skills:
attribution modeling , Sql, Funnel optimization, Statistical evaluation, Product analytics, Cohort analysis
Skills:
Microsoft Office, Excel
Skills:
SAP, Power Bi, Microsoft Office, Advanced Excel, Power Query, Salesforce, AI skills, Project management, Accounts Receivable, Gaap, Credit and Collections
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