What You'll Do
- Manage SUT filing / preparation tasks for team size of 10 or more
- Manage tax processing tasks in the team (approx. 50% of the time)
- Perform related responsibilities as assigned by the higher management
- Oversee accomplishment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction.
- Communicate the objective of the project, desired outcomes and measure success.
- Understand the training needs well and collaborating with SMEs and L&D
- Experience managing the performance discussions with the team
- Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability.
- Achieve key KPI targets set by the department. This may be subject to revision couple or more times yearly
- Customer-focused with you will explain and convey information to clients (as may be required)
- Develop as a people manager, supporting employees by providing guidance, training and have regular 1:1's. Partner with manager on employee related issues, performance reviews & career conversations.
- Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future
- This is an excellent opportunity for you to expand their experience joining an group of professionals dedicated to exceeding customer expectations and driving organizational excellence
- Build trusted client relationships
- Ensure Applications specific data and reporting is up to date.
- Maintain a profitable revenue from extra hours performed on client issues.
- Follow / Establish processes around the Filing tasks across relevant jurisdictions
- Work with onsite teams/stakeholders
- Experience with State filing guidelines; Identify gaps in process and propose appropriate corrective measures
- Understand possible automation areas and partner with Engineering / Product teams
What You Bring to the table -
To succeed and thrive in this role, youll need:
- Overall experience 8 10 years. Sales & Use SME and experience managing a team for 1 2 years min.
- Have excellent language skills in English (oral and written)
- MBA in Finance (preferably)
- Ability to keep the team motivated under all circumstances with a strong focus on customer satisfaction
- Attention to detail, with a drive to continuously improve
- Results-oriented, highly organized, motivated and driven to succeed
- Able to work under pressure
- Self-driven, result oriented and deadline driven
