Team Lead / Senior Team Lead - Accounts Receivable calling

Primary Roles Responsibilities:

• Design & implement workflow processes.
• Ensure quality of Deliverables
• Interaction with clients
• Ensure timely client communication
• Ensure proper execution of projects
• Monitor the quality and provide feedback to individuals or team.
• Maintain process documents and ensure regular updates
• Ensure all updates from clients are recorded
• Ensure proper allocation of work to team members
• Ensure the Turnaround time is adhered as per SLAs
• Participate in conference calls with the clients/ top management

Primary Skill:

• Excellent Domain Knowledge
• Good Oral & Written Communication skills
• Good Team Handling Skills
• Excellent analytical skills
• Ability to multi-task