Team Lead - sales

About the Company

Founded in 2014, Vedantu emerged as a visionary in the EdTech space, pioneering the shift towards online education in India. Our name, derived from Veda (knowledge) and Tantu (network), reflects our mission: to create a vast network of knowledge accessible to all. We embarked on a journey to transform the educational landscape, leveraging technology to make quality education available, affordable, and personalized.

About the Role

As a Team Lead – Sales at Vedantu, you will be responsible for managing and guiding a team of Academic Counsellors to achieve monthly revenue and conversion targets. Your role includes driving performance, improving the sales funnel, mentoring team members, and maintaining a high-quality student/parent experience.

Responsibilities

Team Management & Performance

• Lead, mentor, and motivate a team of 8–12 Sales Executives / Academic Counsellors.

• Ensure the team meets daily, weekly, and monthly revenue & conversion targets.

• Conduct regular performance reviews and provide actionable feedback.

• Plan rosters, assign leads, and monitor attendance & productivity metrics.

Sales Execution & Funnel Management

• Track team performance on lead outreach, demo completion, pitch quality, and closure.

• Ensure timely follow-ups and high utilization of leads provided.

• Assist team members during high-value closures or complex customer cases.

• Drive improvements in key metrics like booking rate, demo-to-trial, and trial-to-conversion.

Training & Quality Control

• Identify gaps in communication, pitch, and objection handling.

• Conduct training sessions to enhance sales skills and product knowledge.

• Ensure adherence to Vedantu's sales guidelines, tone, and compliance.

Customer Handling & Escalations

• Resolve parent/student escalations, ensuring fast and satisfactory closure.

• Ensure a high-quality, student-first experience aligned with Vedantu's brand values.

Reporting & Coordination

• Track and report daily/weekly/monthly sales performance to the Sales Manager.

• Share insights on lead quality, call productivity, and market feedback.

• Coordinate with product, marketing, and operations teams as required.

Qualifications

• Graduate degree in any stream (MBA preferred but not mandatory).

• 3–6 years of experience in Inside Sales.

• Prior experience in EdTech is a strong advantage.

• Minimum 2 years of experience as a Team Lead handling a revenue-driven sales team.

Required Skills

• Strong leadership and people management skills.

• Excellent communication

• High ownership, target-driven mindset.

• Ability to provide constructive feedback and improve team performance.

• Strong understanding of Inside Sales model in EdTech.

• Problem-solving attitude and ability to handle pressure.

• Good with data, Excel/Sheets, CRM tools (e.g., LeadSquared, Salesforce).

• Prior Experience in K3 segment. Individual Contributor + Team Handling.

Preferred Skills

• Experience in managing a sales team in a fast-paced environment.

• Familiarity with educational products and services.