Team Lead

Position: Team Lead - Collections

Location: Hyderabad

CTC: Up to ₹4.5 LPA

Work Schedule: 6 Days Working (Day Shift)

Joining: Immediate Joiners Only

About the Role

We are looking for a results-driven Team Lead - Collections to lead and manage a team of collection executives. The ideal candidate should have a strong collections background, excellent team management skills, and the ability to drive performance while ensuring compliance with organizational policies and collection processes.

Key Responsibilities

• Lead, mentor, and manage a team of collection executives to achieve collection targets.
• Monitor daily team performance and ensure productivity goals are met.
• Conduct regular team huddles, coaching sessions, and performance reviews.
• Track and improve key collection metrics such as recovery rates, PTP conversions, and delinquency management.
• Handle escalations and support team members in resolving customer queries related to collections.
• Ensure adherence to company policies, compliance requirements, and process guidelines.
• Prepare and maintain daily, weekly, and monthly performance reports.
• Analyze collection trends and implement action plans for process improvement.
• Coordinate with internal stakeholders to resolve collection-related issues efficiently.
• Drive employee engagement and motivate the team to achieve business objectives.

Required Qualifications & Skills

• Graduate in any discipline.
• Minimum 1-3 years of experience as a Team Leader in Collections, or significant experience in collections with team handling exposure.
• Strong understanding of collections processes, recovery strategies, and customer handling.
• Excellent leadership, coaching, and people management skills.
• Good analytical and problem-solving abilities.
• Proficiency in MS Excel and reporting.
• Strong communication and interpersonal skills.

Preferred Candidate Profile

• Experience in Banking, Financial Services, NBFC, or BPO Collections.
• Proven track record of managing team performance and achieving collection targets.
• Ability to work in a fast-paced, target-driven environment.
• Immediate joiners will be highly preferred.

What We Offer

• Salary up to ₹4.5 LPA
• Stable day shift operations
• Career growth opportunities
• Dynamic and supportive work environment
• Immediate onboarding for selected candidates

Interested candidates with relevant collections and team handling experience who can join immediately are encouraged to apply.

for more information reach out to HR - Neha

8008325085

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