Quality Assurance, Provider Outreach, Relationship Management, Team Management, Stakeholder Engagement, Reporting Documentation

Microsoft Office, Excel, Analytical Skills, People Management, Leadership Capabilities, Customer service

BPO experience, customer service metrics, Reporting

Excel, Ms Office, Leadership, Customer Service, Powerpoint, Problem-Solving Skills, Performance Management, People Management

Network Security, Information Security, Vulnerability Assessments, Data Privacy, Leadership, Professional Collaboration, Troubleshooting, Technical Support, Data Analysis, Security Information and Event Management SIEM, Cyber Security Governance, Analytical Thinking, Documentations

Escalation Handling, Team Management, Reporting MIS, People Leadership, Problem-solving, Customer Service Excellence, Stakeholder Management, Performance Management

Team Management, Domestic Voice Process, AHT, FCR, CSAT, performance coaching, customer escalation handling