Disclaimer: Beware of Recruitment Scams - Legitimate Cvent recruiting communications will always come from an official
[Confidential Information] email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud
About Cvent
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
Queue & Case Management (Core KRA)- Own erroneous contract queues; assign work and drive resolution within SLAs
- Manage approval queues across Salesforce CPQ, Ironclad, and related systems; proactively remove blockers
- Oversee intake via Slack, JSM, and email; ensure effective triage, tracking, and closure
- Identify ageing items, recurring issues, bottlenecks; escalate risks to RevOps leadership
Sales Enablement & Stakeholder Collaboration- Partner with Sales and Sales leadership to support active deals and unblock issues quickly
- Coordinate with Finance, Legal, and RevOps leadership to resolve deal exceptions and approval delays
- Reinforce best practices on deal structure, approvals, and administrative requirements
Process Excellence, Tooling & Analytics- Own KPIs and dashboards (cycle time, SLAs, backlog, error rate, escalations, Sales satisfaction); report trends weekly
- Standardize and optimize workflows across Salesforce, CPQ, eSignature, and Ironclad; champion AI-assisted workflows
- Lead operational initiatives to improve throughput, accuracy, and Sales experience; maintain SOPs and wiki playbooks
- Ensure strong adherence to Finance policies (e.g., booking and commissions) through training and governance
- Enforce approval matrices, delegation, audit trails, and quality controls to reduce rework and resolution time
Team Leadership & People Management- Manage SPOT Help and contract error queues; ensure timely closure of all cases
- Ensure team availability during off-hours, EOM, and EOY to support deal closures
- Manage capacity, scheduling, and coverage across time zones and sales segments
- Own onboarding, ramp plans, and ongoing skills development and certifications
- Lead, coach, and develop RevOps Support reps; set goals, deliver feedback, and manage performance reviews
- Act as escalation point for complex cases; exercise judgment and escalate as needed
- Lead monthly contracting office hours, support QBRs, and deliver training sessions
- Strong proficiency in Salesforce; experience with CPQ, eSignature tools (Adobe Sign/DocuSign), and Ironclad preferred
- Comfortable using AI tools and prompts to improve speed and quality
- Excellent written and verbal communication; strong stakeholder and conflict management skills; confident presenting to senior leadership
- Solid business acumen, ethics, and judgment; able to solve problems independently in a fast-paced environment
- Strong time management and prioritization; flexible working hours; capable of managing multiple priorities and deadlines
- Advanced proficiency in PowerPoint, Word, Excel, Outlook, and Adobe; familiarity with internal support channels is a plus
- 5+ years of experience in contract management, deal desk, sales operations, finance, or related roles with demonstrated growth
- 2+ years of leadership preferred; strong coaching and mentorship experience required
