Team Lead RCM (Operations)

Credence Global Solutions is a diversified technology-driven financial transformation

company with deep expertise and focus on Receivables Management, Health-care RCM,

Technology Platforms and Contact Center verticals. Credence services leading

telecommunication, health-care and media companies in the United States.

Health-care providers serviced by Credence include medical transport providers,

emergency physicians, health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the

United States.

Our Group Companies:

v. Credence Resource Management, LLC - Focuses on providing Receivables

Management and voice-based BPO services is the flagship company of the

Credence Group.

vi. Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to

healthcare providers.

vii. iValuate Global Technologies - Provides Technology platforms that enhance

productivity and compliance for creditors and healthcare providers.

Our mantra is Excellence Beyond Belief.

Challenges, growth opportunities, and a passion for the job enable us to repeatedly

deliver excellence to our clients. Our team is encouraged to continually explore their

talents and pursue their interests, giving them the authority to gain the knowledge and

skills to truly be the master of their domain. We strive to bring on the best and brightest,

as well as to invest in their training and education, making them a seamless extension of

our team.

Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez,

Mississippi; Mesa, Arizona and Pune, India.

Explore www.credencegs.com to discover more about our company and check out our

Careers page at www.credencegs.com/careers/ for exciting job opportunities!

JOB DESCRIPTION

TEAM LEADER

Job Roles & Responsibilities

• Coordinating development and executing innovative strategies to improve and secure business delivery.
• Able to establish a pilot A/R process and devise a strategy to improve collections.
• Strong understanding of revenue cycle management and KPIs standards set to
• Optimise insurance collection.
• Strong understanding of all downstream revenue cycle offices, i.e. Payment Posting,
• AR Follow-up/Denial Management, & Patient Billing.
• Understands the eccentricities of various provider specialities.
• Ensure that the portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reports and reporters, and drive the development of team members, ensuring full and well-rounded team competency.
• Ability to execute policies, processes and procedures of the organisation.
• Excellent verbal and written communication and presentation skills.
• Experience in performing annual performance reviews/appraisals.
• Proficient in Excel and PowerPoint to create weekly reports and dashboards for both internal management and clients.
• Strong people management skills with a fair understanding of the required techniques to create a win-win situation.
• Strong focus on Customer Service.
• Strong Employee Retention capabilities.

Candidate Requirements

• Minimum 4 years of Medical Billing Experience in EBVB/ Prior Auth/ Billing/ AR/ Payment Posting/ Denials/ Collections.
• Minimum 1 year experience as a Team Leader on Papers OR 2 years experience as a Team Coach.
• Demonstrated leadership capabilities, including the ability to organise and manage human resources to attain goals.
• Willingness to work night shifts.
• Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification Any Graduate

Kindly note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorised by Credence. Please report any such incidents immediately to our official HR team at [Confidential Information].

Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.