We are seeking an experienced Team Lead - OTC Order Management to join KVC Consultants Ltd. In this critical leadership role, you will be responsible for overseeing the entire order-to-cash (OTC) lifecycle, managing a team of O2C specialists and SMEs, and ensuring optimal team performance. You will play a key role in process ownership, mentorship, escalation management, and stakeholder collaboration to ensure efficient and accurate order fulfillment.
Roles and Responsibilities:
- Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs (Subject Matter Experts), ensuring alignment with organizational goals and optimal team performance.
- Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately.
- Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development.
- Escalation Management: Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction.
- Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements.
Skills Requirement:
- Proven experience in Order-to-Cash (O2C) processes.
- Demonstrated team leadership and management capabilities.
- Strong understanding of the entire order lifecycle, from processing to invoicing.
- Excellent mentorship and coaching skills for team development.
- Proficiency in handling and resolving escalated issues.
- Strong collaboration and communication skills for working with cross-functional teams.
- Ability to ensure efficient and accurate process execution.
QUALIFICATION:
- Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a related field, or equivalent practical experience.
