Team Lead - Operations

Job description

Role and Responsibilities:

• Driving client KPIs
• Stakeholder Management
• Maintaining Attrition Shrinkage of the team
• Performance Management
• Handling customer complaints and resolving issues that employees are not authorized to handle on their own
• Dealing with schedule changes, employee call-ins, and other staffing issues.
• Filling in for absent employees as needed to ensure the smooth operation of the business.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Keeping day-to-day activities organized.
• Recruiting and interviewing new hires.
• Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly.
• Training employees in proper safety procedures and providing training updates as needed.
• Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts.

Preferred Skills and Requirements:

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Graduate in any stream.
• Sense of ownership and pride in your performance and its impact on the company s success.
• Critical thinking and problem-solving skills.
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.