Team Lead - Operations

What will you Do

• Driving client KPIs.
• Stakeholder Management.
• Maintaining Attrition & Shrinkage of the team.
• Performance Management.
• Handling customer complaints and resolving issues that employees are not authorized to handle on their own.
• Dealing with schedule changes, employee call-ins, and other staffing issues.
• Filling in for absent employees as needed to ensure smooth operation of the business.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Keeping day-to-day activities organized.
• Recruiting and interviewing new hires.
• Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Training employees in proper safety procedures and providing training updates as needed.
• Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials.
• Managing projects as assigned and organizing teams to assist in these efforts.

What will you need to Succeed

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Graduate in any stream.
• Sense of ownership and pride in your performance and its impact on the company s success.
• Critical thinker and problem-solving skills
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.

Must To Have:

• Attention to detail.
• Strong Leadership management Skills.
• Coaching Skills.
• Strong Communication Skills.
• Exposure to sales / Upselling.
• Working hands in Salesforce (added advantage).
• G-Suite and MS Office Hands on experience.