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Team Lead – Online Education Counselling

2-3 Years
3 - 5.5 LPA

This job is no longer accepting applications

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  • Posted 4 months ago

Job Description

Phoenix Online Education are looking for a motivated and dynamic Team Lead Online Education Counselling to oversee a team of academic counsellors. The ideal candidate will have prior experience in managing a counselling or sales team in the education domain, excellent communication skills in Tamil and Malayalam, and a strong understanding of student engagement in online learning environments.

Key Responsibilities:

  • Lead and manage a team of academic counsellors handling student inquiries, admissions, and course guidance.
  • Set performance goals, monitor daily operations, and ensure team targets are achieved.
  • Train and mentor team members to improve counselling quality and conversion rates.
  • Handle escalated student queries and ensure a high level of customer satisfaction.
  • Analyze team performance reports and implement improvement strategies.
  • Collaborate with marketing and academic teams to ensure smooth operations and consistent communication.
  • Maintain accurate records of counselling activities and admissions using CRM tools.
  • Ensure adherence to company policies and ethical counselling practices.

Spotlight
  • Gifts on festivals, Annual leaves, Rewards & recognition, Performance bonus

Bachelor in General Studies (BGS), Bachelor in Hotel Management (B.H.M), Bachelor of Social Work (B.S.W), Bachelor of Health Science, Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music, Bachelor of Science (B.Sc)

About Company

Job ID: 131115249