Team Lead – Online Education Counselling

Phoenix Online Education are looking for a motivated and dynamic Team Lead Online Education Counselling to oversee a team of academic counsellors. The ideal candidate will have prior experience in managing a counselling or sales team in the education domain, excellent communication skills in Tamil and Malayalam, and a strong understanding of student engagement in online learning environments.

Key Responsibilities:

• Lead and manage a team of academic counsellors handling student inquiries, admissions, and course guidance.
• Set performance goals, monitor daily operations, and ensure team targets are achieved.
• Train and mentor team members to improve counselling quality and conversion rates.
• Handle escalated student queries and ensure a high level of customer satisfaction.
• Analyze team performance reports and implement improvement strategies.
• Collaborate with marketing and academic teams to ensure smooth operations and consistent communication.
• Maintain accurate records of counselling activities and admissions using CRM tools.
• Ensure adherence to company policies and ethical counselling practices.