Team Lead - Onboarding and Implementation

Role - Product Onboarding and Implementation Lead Location: Pune Shift: APAC (5:30 AM to 2:30 PM | Cab Facility & allowance provided)

Role Overview:
We are seeking a Product Onboarding and Implementation Lead to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyse customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams.

Key Responsibilities:

• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations

• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements

• Working closely with Sales to ensure successful closure of the sales process.

• Liaising with Product Managers to provide feedback from clients about product requirements

• Keeping abreast of market trends and product & competitor landscapes

• Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career grooming

  
  
  

Requirements

Essential:

• Excellent soft skills (Communication, Coordination & Negotiation)

• Skill to ask the right questions

• Knowledge on organization offerings and analytical skills

• Time-bound and attention to detail

• Customer facing & problem solving skills

• Ability to work as a team

• Presentation & Solution delivery

• Providing technical consultation to prospects/ customers

• Experience in CRM - Salesforce/ Zoho

• People manager skill set

Desired:

• Business approach

• Working with partners & other channels

• Customer Relationship building

What Will Drive Your Success
To excel, you'll need a mix of strategic thinking, tactical execution, and cross-team collaboration. You will:

• Use technical expertise to assess customer fit and highlight SMS-Magic's value through demos, presentations, and RFI responses.

• Work hands-on with our products to prototype integrations, recommend best practices, and support onboarding and implementation.

• Collaborate with Salesforce architects to design, configure, and customize solutions that meet business needs.

• Maintain clear documentation, support sales and marketing in technical queries, and contribute to training materials.

• Stay updated on industry trends and Salesforce best practices; Salesforce Admin certification is a plus.

  
  
  

Benefits

About Us:
Welcome to Conversive, a leading conversational AI solution for professionals and institutes. Our mission is to create enriched, AI-first customer engagement experiences for small and medium-sized businesses in sales, service, and marketing. With compliance at the core, our unique consent management features ensure information security and data privacy with minimal effort for businesses. We serve a global customer base spread across North America, Europe, and APAC.

At Conversive, we thrive in a dynamic and fast-paced environment where every moment presents an opportunity for growth and exploration. We are in search of individuals who exude drive, resourcefulness, and an insatiable appetite for conquering challenges. If you're a visionary leader with a blend of business acumen and tech-savvy prowess, ready to contribute to the legacy of a dynamic company, then Conversive eagerly anticipates your expertise. Join us, and together, let's script a saga of unparalleled triumph.

At Conversive we believe that the growth of our people is directly linked to the growth of our company. Our culture fosters high-performance teaming, allowing individuals to reach their full potential while contributing to a world-class CRM messaging company.

We offer:

• The freedom and flexibility to manage your role in a way that works best for you.

• Exposure to a dynamic and expanding global business environment.

• Access to innovative and cutting-edge technology and tools.

• Opportunities to apply analytical capabilities and make a significant impact on business teams.

• A competitive compensation package, with rewards based on performance and contributions.

• A work environment that promotes balance, ensuring employees maintain an active, healthy, and fulfilling life inside and outside of work.

Whenever you join, however long you stay, the exceptional Conversive experience lasts a lifetime. Recognized as an industry leader, we continually strive to be a great place to work and, with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the World's Best Messaging Partner a reality.