Team Lead – LCS Contracts Delivery

• Lead and manage business operations for LCS service contract delivery in alignment with policies and SOPs

• Drive efficiency in execution through process improvements and workflow optimization

• Ensure confidentiality of technical, financial, and commercial information

• Manage business process transitions and standardization of execution methods

• Ensure audit compliance with proper documentation and timely risk mitigation

• Engage with stakeholders to improve collaboration, feedback, and service delivery outcomes

• Ensure high-quality, on-time, and cost-effective deliverables with strong customer satisfaction

• Manage resource utilization and capacity planning across teams

• Assign appropriate skills and resources to tasks based on project needs

• Coordinate with regional and domestic stakeholders for smooth operational execution

• Ensure adherence to QMS (Quality Management System) and standard processes

• Monitor team performance and drive capability development

• Create training and development plans for skill gaps

• Lead and coach operations teams including third-party resources

• Promote knowledge sharing and best practice implementation across teams

• Maintain accountability for meeting operational goals and commitments

• Support continuous improvement and operational excellence initiatives