Team Lead – LCS Contracts Delivery

• Lead and manage LCS service contracts delivery operations as per defined policies and SOPs

• Drive operational efficiency through process optimization and workflow standardization

• Ensure timely, high-quality, and cost-effective delivery of services to internal and external customers

• Manage resource allocation, capacity planning, and skill-based task assignment

• Ensure compliance with Quality Management Systems (QMS) and audit requirements

• Maintain documentation for internal and external audits and mitigate operational risks

• Collaborate with regional and domestic stakeholders for smooth execution of processes

• Monitor team performance and ensure achievement of operational goals and KPIs

• Develop team capability through coaching, training, and performance management

• Identify skill gaps and create development plans for team members

• Promote knowledge sharing and best practices across teams

• Ensure customer satisfaction through consistent service delivery excellence

• Manage third-party resources and ensure adherence to organizational standards

• Drive accountability across teams for meeting deadlines and commitments

• Support continuous improvement initiatives and business transformation efforts