JD - Team Leader/Assistant Manager/Manager Outbound B2B Telesales
About Agrim
Agrim Wholesale is India's leading agri-inputs B2B platform, connecting retailers and distributors directly with top manufacturers of seeds, fertilizers, crop protection, and farm equipment. We're transforming the traditional agri-supply chain through technology, transparent pricing, and reliable logistics empowering thousands of agri-retailers across India. Know More: About Agrim
Job Summary: The Team Lead/Assistant Manager/Manager Outbound Sales is responsible for leading and motivating a team of telesales executives to achieve individual and team targets through outbound calling activities. The role focuses on driving conversions, maintaining high-quality customer interactions, and ensuring consistent performance across the sales floor.
Key Responsibilities:
- Lead, coach, and motivate a team of outbound telesales executives to achieve daily, weekly, and monthly sales targets.
- Drive outbound calling productivity and conversion rates through regular monitoring and mentoring.
- Assist in developing call scripts, objection-handling frameworks, and lead management strategies.
- Analyze call and performance data to identify trends, gaps, and improvement areas.
- Ensure high levels of customer engagement, professionalism, and service quality.
- Collaborate with marketing and product teams to refine outbound campaigns and messaging.
- Participate in recruitment, training, and development of the telesales workforce.
- Ensure strict adherence to process discipline, compliance, and performance standards
Manage sales forecasting, performance dashboards, and daily productivity reviews.
- Implement process improvements and technology tools to enhance outbound efficiency.
- Conduct periodic business reviews and present insights to senior leadership.
Qualifications & Skills
- Bachelor's degree.
- Prior experience in a B2B telesales / inside sales environment is mandatory.
- Strong communication, negotiation, and leadership skills.
- Proficiency in CRM systems, Excel, and outbound call performance tracking.
- Ability to manage, coach, and drive performance in a high-energy, target-driven environment. Experience Requirement
- Team Lead: Min 4 years of B2B telesales experience and/or 1 year of TL Experience in sales process
- Assistant Manager: 3 - 4 years of Team Lead exp in sales process
- Manager: 3 - 4 years of Assistant Manager exp in sales process Additional Information:
- Work location: Udyog Vihar, Gurugram.
- Willingness to work in an outbound sales setup and 6-day-a-week schedule.
- Performance-linked incentives and fast-track career growth opportunities.
- Willingness to work extended hours when required.
