Team Lead/Jr Manager - CST (fights) - Noida

Paytm

Noida

2-6 Years

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Posted a day ago
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Job Description

Role Responsibilities:

Supervise and mentor a team of 15 Customer Experience Specialists.
Handle escalated customer issues and ensure high-quality service.
Implement process improvements to increase team efficiency and customer satisfaction.
Collaborate with cross-functional teams to resolve issues and improve service delivery.

Job Requirements:

3-4 years of experience in customer service, ideally in the flight/travel industry.
Experience managing and leading teams in a customer service environment.
Strong knowledge of GDS systems (Amadeus, Sabre, Galileo).
Proficiency in CRM software and excellent analytical and problem-solving skills.

More Info

Job Type:

Permanent Job

Industry:

Financial Services

Role:

Channel Sales Manager, Team Leader, Sales Promotion Manager, Sales Trainer

Function:

Sales/Business Development

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Paytm

Paytm is India's largest leading payment gateway that offers comprehensive payment services for customer and merchants. We offer mobile payment solutions to over 7 million merchants and allow consumers to make seamless mobile payments from Cards, Bank Accounts and Digital Credit among others. We pioneered and are the leader of QR based mobile payments in India. With the launch of Paytm Payments Bank, we aim to bring banking and financial services to half-a-billion un-served and under-served Indians. Our investors include Softbank, SAIF Partners, Alibaba Group and Ant Financial. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours, designing each new feature and obsesses about the smallest of details.

Job ID: 109885053

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